Website & Internal Tool Privacy Policy

Privacy Policy and Governance

Ascent SMS Automation Browser Extension

The Ascent  SMS Automation Browser Extension is intended for use by authorized Ascent Medical Transport personnel and approved dispatch partners within Ascent’s call center and dispatch environment. The extension operates locally in the user’s browser and is limited to call center web pages.

The extension helps authorized users send standardized internal SMS notifications to Ascent field crews through our call center software. It interacts with the rendered web interface to open organization-specific contacts and message threads, insert predefined message text, and send the message when activated by the user. The extension relies on Ascent-specific contact names, contact center access, and internal dispatch workflows. It is not designed for public use and will not function meaningfully without valid access to Ascent’s technology account and contact center.

The extension does not collect, store, sell, or transmit user information, message content, contact information, patient information, analytics, telemetry, advertising identifiers, tracking data, or page content to Ascent, Microsoft, AI platforms, third parties, or external servers. All functionality is performed locally within the authenticated user’s browser session.

Ascent ETA + Dispatch Intake Browser Extension

The Ascent ETA + Dispatch Intake Browser Extension is intended for use by authorized Ascent Medical Transport personnel and approved dispatch users within Ascent’s AngelTrack environment. The extension assists with ambulance ETA calculations, unit selection and reservation, crew notification, and creation and verification of dispatch records in AngelTrack.

Information accessed by the extension. In order to provide these functions, the extension may access information displayed within the authenticated user’s AngelTrack session. Depending on the workflow, this may include patient names, dates of birth, pickup and destination information, healthcare transportation information, unit and crew information, telephone numbers, service levels, scheduled-call information, and other dispatch-related page content. The extension may also use ambulance or unit location information to calculate estimated arrival times.

The extension accesses this information only as necessary to perform the ETA, reservation, notification, and dispatch functions requested by the authorized user. It does not collect general web-browsing history, financial or payment information, advertising identifiers, or users’ personal email, text-message, or chat history.

Patient and healthcare information. Patient-identifying and healthcare-related information displayed in AngelTrack may be processed locally in the browser when necessary to populate, verify, or complete an authorized dispatch workflow. Patient names, dates of birth, clinical documentation, and other protected health information are not transmitted to Ascent’s ETA backend or to Dialpad as part of the ETA or crew-notification process.

ETA and operational data. The extension communicates with an Ascent-operated backend service to support ETA calculations, unit availability and reservation status, and related operational functions. Information transmitted to this service may include unit identifiers, unit location information, pickup and destination locations, reservation state, and other operational information necessary to perform those functions.

Crew notifications. When an authorized user selects the Notify function, the extension sends limited operational information to Ascent’s backend, which uses the Dialpad API to deliver a standardized SMS notification to the assigned crew. This information may include the unit name, current unit telephone number, originating facility, and whether the notification is routine or time-sensitive. Patient names, dates of birth, medical information, and other patient-identifying information are not included in these crew notifications.

The system may also compare the current unit telephone number maintained in AngelTrack with the corresponding Ascent shared contact in Dialpad and update the Dialpad contact when necessary.

Storage and retention. The extension uses browser storage for configuration and operational state necessary to provide its functions. Temporary reservation and workflow state may also be maintained by Ascent’s backend. The extension is not designed to create a separate persistent repository of patient records or medical documentation.

Use and disclosure. Information accessed by the extension is used solely to support Ascent’s authorized ambulance dispatch and operational workflows. Operational information used for crew notification is transmitted to Dialpad solely for delivery of the requested notification. Ascent does not sell extension-derived information, use it for advertising, or use it to track users across unrelated websites.

Access and security. The extension is designed for authorized users who already have appropriate access to Ascent’s AngelTrack and dispatch systems. It does not independently provide access to patient records or circumvent AngelTrack access controls. Access to information through the extension remains subject to Ascent’s applicable privacy, security, HIPAA, workforce-access, and information-security requirements.

Questions concerning the extension or the privacy practices described above may be directed to Ascent Medical Transport using the contact information provided on this website.